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A recent study has revealed a significant trust gap in the use of artificial intelligence (AI) within health care. According to the research published in JAMA Network Open, 65.8% of surveyed adults expressed low trust in their health care system’s ability to use AI responsibly, while 57.7% lacked confidence that their health care system could ensure AI tools would not cause harm.
The study, conducted by Jodyn Platt, Ph.D., of the University of Michigan Medical School, and Paige Nong, Ph.D., of the University of Minnesota School of Public Health, analyzed data from a nationally representative sample of adults from the National Opinion Research Center’s AmeriSpeak Panel. The survey was conducted between June and July 2023.
Key Findings
- Trust Correlates with Overall Confidence in Health Care: Adults with higher levels of general trust in their health care systems were more likely to believe their providers would protect them from AI-related harm.
- Gender Disparities in Trust: Female respondents were less likely than male respondents to trust their health care systems to use AI responsibly.
- Knowledge vs. Trust: Surprisingly, the study found that health literacy or knowledge of AI was not linked to trust in AI. This suggests that merely increasing awareness about AI’s role in health care may not be enough to build public trust.
- Call for Improved Communication: The authors emphasized the need for health systems to enhance communication regarding the AI tools used in patient care to foster confidence among patients.
The researchers also highlighted the importance of future studies to assess how trust in AI evolves over time and with increased exposure to AI-driven health care solutions.
Looking Ahead
As AI continues to play a growing role in health care decision-making, understanding and addressing public concerns will be crucial. Health systems looking to integrate AI must prioritize transparency, patient engagement, and clear communication about how these technologies are used to improve care while ensuring safety.
Disclaimer: This article is based on published research and does not provide medical or legal advice. Readers should refer to the original study in JAMA Network Open for more detailed information.
